Keep the claim details together.
A checklist for the conversation with a repair shop and insurer. Coverage and payment decisions depend on the actual policy and claim.
Bring to the conversation
- Your insurer’s contact information
- A claim reference, if one has been issued
- Any existing estimate or inspection record
- Questions about the deductible and payment
- Questions about transportation during repair
Do not enter private claim information into this demo.
Questions to ask
What does the written estimate include?
Ask how parts, labor, finish work, and any required checks are described.
What if more damage is found?
Ask how the shop documents additional findings and communicates any revised scope or costs.
Who confirms coverage and payment?
Speak with the insurer about your policy and claim. The repair shop can explain its estimate and payment process.
Where can I find Michigan consumer resources?
Visit the Michigan Department of Insurance and Financial Services for official information.