A passenger stepping onto a city bus through the front door, the international symbol of access displayed beside the doorway — Boarding at the front door. The wheelchair symbol beside the door means the vehicle has a ramp and a securement bay — every Westbrook bus does. What varies is the *stop*, and that is what the table below is about. A real bus on a real system; Westbrook has no fleet to photograph.

Accessibility

14 of our 19 stops are step-free. 5 are not, and this page says which, because a list of what works is only half an answer.

On every bus

A ramp at the front door, deployed by the driver on request — you do not need to ask in advance and you do not need a pass. Two wheelchair spaces. Priority seats near the front. Stops announced out loud and shown on a screen, both, for the whole journey.

If a ramp fails

It happens. Ring (555) 555-0118 and we will send a taxi at bus fare, to where you were going, not to the depot. You do not have to wait for the next bus and hope.

Assistance dogs and companions

Assistance dogs travel free, always. If you hold a disabled pass, one companion travels free with you.

What is not accessible

These stops have a curb or a step and we have not fixed them yet. Three are scheduled this year; the others we do not have a date for, and we are not going to invent one.

Stops that are not step-free, and the nearest one that is.
Stop	Routes	Instead
Brier Street	1	Nearest step-free stop is Northgate.
Foundry Road	2	Nearest step-free stop is West Yard.
Halloway	1 5 6	Nearest step-free stop is Civic Center.
Kiln Row	2	Nearest step-free stop is Eastfield.
Lockside	3	Nearest step-free stop is Fairlawn.

This website

Body text is set to 7:1 contrast — the AAA standard rather than the AA minimum — because this is a site people read outdoors in bad light on a cracked screen.

No information here is carried by color alone. Every route has a number and a stroke pattern as well as a color, every alert carries a word, and every step-free marker has a symbol and a label. Six routes cannot be told apart by color alone by someone with deuteranopia — we measured it — so color is the last cue here, never the only one.

Everything works with a keyboard, including the map. The page reflows at 200% zoom without sideways scrolling. The live countdown does not announce itself to a screen reader every thirty seconds; it announces once, when you change your stop, which is when you actually asked.

The timetables are printed in the page. If JavaScript fails you lose the countdown, not the times.

If something here does not work for you, ring (555) 555-0118. That is a real complaint route on a real transit site, and it should not be a form.